Arnold K Kazadi

2450 Meadow Park Circle, #133B

Bedford, Texas 76021

(206) 832 -7699/ Arnoldkazadi@hotmail.com

Objective:

Obtain a position in a company where my management, technical, communication and quality insurance skills

can contribute to the full satisfaction of others.

Education:

- Certificate of Network Associates (CCNA), CISCO: 2016 - Present

- Associate Degree of computer Science and Network: 2013- Present at North Lake Community College

- Certified Nursing Assistance in 2012 at Highline Community College/ Washington State

- Certified CPR and First-Aid

- Bachelor Degree of computer Science in 2011 at University Of Kinshasa. Kinshasa/CONGO

- Certificate of Computer Maintenance in 2008, CISCO. Kinshasa/CONGO

- High School Diploma in 2006. Inst.Peda.Mokengeli. Kinshasa/CONGO

Skills:

- Strong communication skills in writing, oral and verbal: French (Native) and English (Fluent)

- Ability to work well under pressure to meet specific deadlines

- Proficiency in typing 55-60 wpm

- Troubleshooting and problem solving skills

- Experience with Microsoft Office 365, Windows XP, Windows 7, Windows 10, Windows 12, Windows 13.

Outlook, Word, Excel and SharePoint

- Citrix Administrator

- SCCM 2012

- System Administration

- Skilled in TCP/IP and WAN

- Network field installations

- Helpdesk Support over phone

- Client/Server IT platform

- Antivirus Software’s

- Remote access technologies (Vpn, win rs, rdp)

- Tablet, Laptop and desktop maintaining

- Windows Client and servers OS

- Experience with remote Administration Tools

- Empathy and consumer advocacy

- Maintaining a high level of confidentiality and data security

- Ability to multi-task competing priority

- Self-oriented and organized

- Regular, consistent and punctual attendance.

- Able to work nights and weekends, variable schedule and overtime as necessary.

- Other duties and responsibilities as assigned.

Experience:

1. March 2016 – September 2016: Fujitsu – Desk Tech Support Bilingual (French)

Duties:

- To Plan and Execute Backup Using SCCM 2012 and Decisions

- Upgrade all servers from 2003 server to 2012 server using Citrix, SCCM2012 and IBM Big Fix

- To deploy images to new servers installed (Windows 2012 server image)

- To Integrate the client machines in the new Domain

- Make callouts to stores to ensure readiness of install

- Provide 1st level support to onsite technicians

- Track progress of technician to ensure timely work

- Escalate issues to appropriate contact

- Receive and organize signoff sheets from technician

- Remotely assist onsite technicians with the upgrade of the store servers’ operating system and

troubleshoot errors

- Respond to technical issues as they arise.

2. June 2015 – December 2015: Amazon Fulfillment Center – Technician support/ Robotics Technician

Duties:

- Maintain and troubleshoot all conveyor systems, electrical and mechanical

- Develop training plans for service technicians

- Develop Preventive Maintenance programs

-

Install, maintain, and troubleshoot power distribution systems, branch circuits, lighting systems,

transformers, and wiring methods and materials

- Repairing robots

3. December 2014 – Present: US Army Reserved – Motor Transport Operator Truck Driver

Duties:

- Operate all wheel vehicles and equipment over varied terrain and roadways

- Manage load, unload and safety of personnel being transported

- Oversee and check proper loading and unloading of cargo on vehicles and trailers

- Employ convoy defense techniques

-

Identify, correct or report all vehicle deficiencies

- Prepare vehicle for movement/shipment by air, rail or vessel

4. September 2013 – December 2014: CorTech LLC– Help Desk Support

Duties:

- Routinely exceed call-handling goals, closing an average of 25 calls daily with an 80% first-call

resolution ratio and an average talk-time of 20 minutes -- well below 25-minute goal.

- Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.

- Excel in asking probing questions and researching, analyzing and rectifying problems.

- Provide technical support for users and ensure proper maintenance of workstations, printers, and

peripherals.

- Installing operating systems, applications, and drivers, and configuring network properties and hardware.

- Support disaster recovery plans, performing regular backups and creating Ghost images of workstations

prior to upgrades

- Resolving Microsoft 365 integration issues.

- Troubleshoot and Configure problems remotely while working Onsite

5. December 2012 – October 2013: ResCare Home care – Nursing Assistance

Duties:

- Ensured quality care and comfort.

- Helped clients with their needs

- Kept them occupied through talking

- Read books for them and telling stories

- Drove them to the doctor appointment and grocery shopping

- Gave patients their medications

- Performed first-aid

6. March 2011- August 2012: Crowder College - Bilingual French International Students Translator

Duties:

- Translating and interpreting new students from French speaking countries in orientations

- Unofficial translation (French to English) of documents

- Tutoring center (French)

7. February 2010 – January 2011: Raw Bank – IT Support Specialist

Duties:

- Install and support LANs, WANs, network segments, Internet, and intranet systems

- Install and maintain network hardware and software.

- Analyze and isolate issues.

- Determine network and system requirements.

- Install new software for computer users

- Running diagnostic tests to resolve issues and installing updates to existing software

- Performing minor repair work and keeping records of service

8. December 2008- February 2010: iBurst –IT Support Tech

Duties:

- Educate iBurst products advances troubleshoot with their PC, browser, e-mail, router, connectivity.

- Solving a large range of customer inquiries in person or through emails and calls in an efficient and

professional manner

- Installing software programs and troubleshooting operating systems, software and hardware.

9. December 2007 – December 2008: DrTv - Satellite Installation Technician

Duties:

- Performed all installation and service work in accordance with DirecTV guidelines.

- Provided the highest quality of customer satisfaction and education to the customer.

- Troubleshoot installation and service issues.

- Maintain accurate inventory levels.

- Adhere to all safety guidelines and requirements.